Hey everyone! This week, we've been working on the finishing touches on some of our newest features! Here’s what’s new:

Guest Mode for Forum Channels

Community members can now participate in forum channels as guests. This feature is designed to make discussions more accessible and encourage broader participation from those who might not have a full account yet.

Enhanced Email Customization

We’re working on upgrading our email functionality to let you send customized marketing emails directly from your community dashboard. Plus, we’re in the process of implementing email templates that will enable you to craft, save, and reuse branded emails—making your outreach more consistent and professional.

Milestone User Front

We’re putting the final touches on our milestone user front, which will provide your community members with an engaging way to track their progress. Soon, users will be able to view their achievements through visually dynamic milestone maps and cards.

Bug Fixes and Improvements:

- Fixed an issue causing forum channel topics to not load.

- Fixed a bug affecting Apple and Google SSO on the mobile app to ensure smoother login experiences.

Stay tuned for more updates as we continue refining your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to share our latest updates designed to improve user experience and provide more robust community management tools. Here’s what’s new:

Forum Channel Updates

We’ve updated the forum sorting in the "latest" tab so that topics are now sorted based on the most recent comment rather than the topic creation date. This ensures that active, ongoing discussions are more visible and easily accessible to your community. In addition, forum topic views now reflect the total number of views rather than just unique views. This change gives you a more comprehensive understanding of overall engagement, highlighting the full extent of interest in any given topic.

Incoming Webhook History Log

We’ve implemented a history log for incoming webhooks, allowing community owners to filter through past deliveries. This makes it easier to troubleshoot or review webhook activity over time.

Enhanced Markdown Formatting

Our Markdown formatting on the community front has been updated to offer more varied ways for users to style their texts. This improvement helps foster richer, more expressive conversations in your community.

Bug Fixes and Improvements:

- Fixed a bug that caused the custom field columns in the user list to not appear in the downloaded CSV export.

- Fixed a bug causing users to receive rewarded XP and Coins for connecting their social media accounts.

- Resolved multiple bugs with store management on V2

- Made slight UI improvements to our milestone settings.

Stay tuned for more updates as we continue to refine and elevate your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to bring you a series of updates that further enhance control and functionality within your community. Here’s what’s new this week:

Permissions Updated with Community Tags

Now that community tags have been fully implemented, we’ve updated permission restrictions in channels, social integrations, the store, and custom leaderboards to reflect both roles and tags. With these changes, you now have an even more nuanced way to control access and tailor experiences for different segments of your community.

Tiers and Levels Migration to V2

We’ve successfully migrated our Tiers and Levels system to V2. This update allows for smoother tracking of community achievements and ensures that your gamification and reward structures work seamlessly with our upgraded platform, helping to keep user progress in perfect sync with your community goals.

Forum Topic ID in Outgoing Webhook Payload

We’ve added a new detail to our outgoing message webhook payload— the forum topic ID. With this inclusion, integrations can now receive specific forum topic identifiers, aiding in more precise tracking and management of discussions across your community.

Bug Fixes and Improvements:

- Fixed an issue with V2 where custom invite links were not showing in the invite link settings.

- Fixed an issue causing blank screens for users who aren’t in any communities.

- Fixed an issue causing DM channels to show up blank even when messengers are assigned.

Stay tuned for more updates as we continue enhancing your Returning.AI experience!

Hey everyone! The Returning.AI team is thrilled to bring you a suite of backend migrations and design enhancements that further streamline your community’s functionality and user experience. Here’s what’s new this week:

Banner Backend Setting Migration

We’ve migrated our banner backend settings over to V2, empowering you to easily set up eye-catching community banners. This upgrade will help you grab your community’s attention and showcase important announcements or promotions with flair.

Login Management Migration

Our login management has also been migrated to V2. This update integrates your login API so that existing users automatically receive matching roles upon sign-up. In other words, if your client platforms have tier systems in place, those tiers will now seamlessly translate into the corresponding roles within your community—making onboarding even smoother.

New Outgoing Webhook Events

We’re excited to introduce new outgoing webhook events that trigger whenever users complete a milestone or referral condition. These events ensure that you can automate and monitor key community activities in real-time, keeping your integrations and automated processes tightly coordinated.

Milestone Community Settings Redesign

We’ve rolled out a fresh new design for milestone community settings. This visually appealing update offers your members a refined way to track their progress through milestones, ensuring that achievements are both motivating and easy to follow.

Gamification Point System Update

In response to community feedback, we’ve updated our gamification point system to allow XP and Coins to include decimal places. This enhancement offers more precision in awarding points, making your rewards system even more dynamic.

Bug Fixes and Improvements:

- Fixed UI bugs on the badge management page.

- Fixed UI-related issues with V2 banner settings.

- Fixed a bug causing changes made to the CTA button in appearance settings not to be saved.

Stay tuned for more updates as we continue to refine your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to share a set of powerful updates that enhance how you manage roles, track activities, and streamline integration functions across your community. Check out what’s new this week:

Milestones & Referral Conditions Upgrade

We’ve updated our milestones and referral conditions so that they can now award roles and tags that override and replace previously owned ones. This enhancement allows you to set up a dynamic system where members automatically move to higher-tier roles as they hit new milestones, while their lower-tier roles are removed—ensuring that rewards accurately reflect their progress.

Forum Channels on Mobile

We’ve implemented an updated UI specifically for Forum Channels on mobile. This improvement offers a more streamlined and intuitive interface for mobile users, making it even easier to browse, participate in, and manage forum discussions on the go.

Enhanced Webhook Security and Tracking

We’ve added an AES key option for outgoing webhooks—with support for both CBC and GCM encryption methods—to bolster security on your outbound requests significantly. Additionally, we’ve introduced a log that tracks the history of incoming webhooks, providing you with greater transparency and traceability in your integrations. To further improve your store's connectivity, we’ve added a new outgoing webhook event—“store purchase”—which triggers when a user makes a purchase from the store and includes detailed item information like the item name, description, and more.

Bug Fixes and Improvements:

- Fixed some UI bugs on the badge management page.

- Fixed a bug that prevented a user tag from being added to imported users.

- Optimized our YouTube API calls for better performance.

Stay tuned for more updates as we continue to enhance your Returning.AI experience!

Hey everyone! The Returning.AI team is excited to roll out new updates and bug fixes designed to enhance your community management and user experience.

Purchase Limits for Rewards Store

We’re introducing purchase limits for the rewards store. Now, you can set limits based on specific roles and tags, ensuring that certain rewards can only be purchased a set number of times by designated users.

This feature helps you maintain exclusivity and better manage reward distribution within your community.

Bug Fixes and Improvements:

-Fixed a bug causing categories not to be seen if it’s the first item created in channel settings.

-Fixed an issue where changes made to field settings in user lists reverted to default after a refresh.

-Fixed several bugs affecting guest mode functionality to ensure it works as intended.

Stay tuned for more updates as we continue to make Returning.AI even better for you and your community!

Hey everyone! The Returning.AI team is here with another round of updates to streamline your management experience and enhance overall usability. Check out what’s new this week:

Role Translation Settings

We’ve migrated role translation settings from V1 to V2, so you can now fully customize translations for each role. Determine the display names for roles in each chosen language, making your community multilingual and more accessible.

Community Settings Cleanup

We’ve cleaned up our community settings on V2 by removing duplicate options and rearranging items for more straightforward navigation. Now, every setting is simpler to find, ensuring you spend less time searching and more time managing your community.

Unsubscribe Link for Email Notifications

We’ve implemented an unsubscribe link for both batch and immediate email notifications. Previously, this option was only available on daily digest emails. This enhancement gives your members more control over the emails they receive, contributing to a better user experience.

Bug Fixes and Improvements:

-Fixed a bug causing users not to be rewarded after completing Facebook quests.

-Fixed a bug causing a purchase to temporarily show “failed” immediately after purchase before switching to “complete” post-refresh.

-Fixed a channel category translation bug that prevented category names from being translated properly.

-Fixed an issue where the light theme flashed briefly upon community page load before the correct theme appeared.

Stay tuned for more updates as we continue to refine and improve your community experience!

Hey everyone! The Returning.AI team is excited to bring you several new updates designed to streamline your management processes and improve community interactions. Here’s what’s new:

Badge Request Webhook Trigger

We’ve introduced a new webhook trigger for "badge request." Now, whenever a user submits a badge request, this trigger activates, enabling automated badge assignments and promptly notifying administrators. This streamlines the process, ensuring badge requests are handled efficiently and without delay.

Multiple Social Media Account Integration

Community owners can now connect more than one social media account per platform. This enhancement means you can set up social quests across multiple accounts, expanding your reach and engagement opportunities by leveraging various social media channels simultaneously.

AI Translations for Community Emails

We’re also rolling out AI translations for community emails! When users register, their browser language is detected, ensuring that all subsequent email communications are automatically translated into the language they’re most comfortable with.

Bug Fixes and Improvements:

- Fixed a bug causing users in the user list to temporarily disappear when a new user joins.

- Fixed an issue causing AI translations to not work on the new forum channels.

- Fixed a UI bug that resulted in XP and Coin notifications displaying incorrectly.

Stay tuned for more updates as we continuously strive to enhance your community experience!

Hey everyone! The Returning.AI team is back with some key infrastructure updates. Here’s what’s new:

Store Management/Preview Store Migration to V2

We’ve migrated our Store Management and Preview Store features to V2. This update means you can now easily set up your rewards store—creating and managing rewards that your members can buy or redeem. The new interface makes it easier to organize your store offerings and preview them before they go live!

AES Key Option for Incoming Webhooks

We’ve added an option for you to enter an AES key when creating an incoming webhook. This AES key is used to encrypt sensitive data transmitted by the webhook, ensuring that the information sent to your community platform is secure and tamper-proof.

Bug Fixes and Improvements:

- Fixed an issue causing the default leaderboard not to show user progress data.

- Fixed an issue causing the default theme on mobile to be displayed incorrectly.

Stay tuned for more updates as we continue to enhance your community experience!

Hey everyone! The Returning.AI team is thrilled to bring you one big update today. We’ve been working hard to launch a brand new channel type—Forums—that is set to revolutionize the way your community engages and interacts. Check out the details below!

New Channel Type: Forums

With Forums, you now have an entire environment dedicated to structured discussions. Forum Channels allows members to create threads where they can upvote or downvote topics, creating an environment for engaging discussion.

Whether you’re looking to set up a dynamic Roadmap for feature voting or simply foster more organized conversations, Forums provide you with versatile tools to capture the pulse of your community. You can set topic permissions, customize voting power, and even provide voting rewards—allowing you to actively encourage and incentivize active participation in your forums and in your community.

Bug Fixes and Improvements:

- Fixed a couple of Mobile UI issues concerning Bulk Uploads and other miscellaneous bugs.

- Updated the countdown design on the leaderboards.

Stay tuned as we continue enhancing your community experience—more exciting updates are on the way!