Hey everyone! The Returning.AI team is excited to bring you several new updates designed to streamline your management processes and improve community interactions. Here’s what’s new:

Badge Request Webhook Trigger

We’ve introduced a new webhook trigger for "badge request." Now, whenever a user submits a badge request, this trigger activates, enabling automated badge assignments and promptly notifying administrators. This streamlines the process, ensuring badge requests are handled efficiently and without delay.

Multiple Social Media Account Integration

Community owners can now connect more than one social media account per platform. This enhancement means you can set up social quests across multiple accounts, expanding your reach and engagement opportunities by leveraging various social media channels simultaneously.

AI Translations for Community Emails

We’re also rolling out AI translations for community emails! When users register, their browser language is detected, ensuring that all subsequent email communications are automatically translated into the language they’re most comfortable with.

Bug Fixes and Improvements:

- Fixed a bug causing users in the user list to temporarily disappear when a new user joins.

- Fixed an issue causing AI translations to not work on the new forum channels.

- Fixed a UI bug that resulted in XP and Coin notifications displaying incorrectly.

Stay tuned for more updates as we continuously strive to enhance your community experience!

Hey everyone! The Returning.AI team is back with some key infrastructure updates. Here’s what’s new:

Store Management/Preview Store Migration to V2

We’ve migrated our Store Management and Preview Store features to V2. This update means you can now easily set up your rewards store—creating and managing rewards that your members can buy or redeem. The new interface makes it easier to organize your store offerings and preview them before they go live!

AES Key Option for Incoming Webhooks

We’ve added an option for you to enter an AES key when creating an incoming webhook. This AES key is used to encrypt sensitive data transmitted by the webhook, ensuring that the information sent to your community platform is secure and tamper-proof.

Bug Fixes and Improvements:

- Fixed an issue causing the default leaderboard not to show user progress data.

- Fixed an issue causing the default theme on mobile to be displayed incorrectly.

Stay tuned for more updates as we continue to enhance your community experience!

Hey everyone! The Returning.AI team is thrilled to bring you one big update today. We’ve been working hard to launch a brand new channel type—Forums—that is set to revolutionize the way your community engages and interacts. Check out the details below!

New Channel Type: Forums

With Forums, you now have an entire environment dedicated to structured discussions. Forum Channels allows members to create threads where they can upvote or downvote topics, creating an environment for engaging discussion.

Whether you’re looking to set up a dynamic Roadmap for feature voting or simply foster more organized conversations, Forums provide you with versatile tools to capture the pulse of your community. You can set topic permissions, customize voting power, and even provide voting rewards—allowing you to actively encourage and incentivize active participation in your forums and in your community.

Bug Fixes and Improvements:

- Fixed a couple of Mobile UI issues concerning Bulk Uploads and other miscellaneous bugs.

- Updated the countdown design on the leaderboards.

Stay tuned as we continue enhancing your community experience—more exciting updates are on the way!

Hey everyone! The Returning.AI team is excited to share a fresh wave of improvements as we continue our migration to V2 and refine your community experience. Here’s what’s new:

Badge Migration & UI Refresh

We've begun our Badge Migration to V2 and given it a brand-new look with an updated UI. Now, your badges come with a modern appearance that not only looks great but also helps keep your community engaged.

Invite Links & Language/Translation Migration

We're also moving Invite Links and our Language and Translation backend over to V2. This migration ensures that these critical features are more robust and seamlessly integrated into the updated v2 platform.

API Key for Incoming Webhooks

To bolster security, we've introduced an API Key option for incoming webhooks. You can now enable or disable API key verification on incoming requests, giving you more control over who can access your system.

Bug Fixes and Improvements:

- Fixed remaining bugs concerned with social quests on V2, specifically for Instagram.

- Fixed issues with leaderboards on newly created servers not displaying default fields as expected.

- Fixed issues with milestones triggering multiple XP rewards instead of just once.

Stay tuned as we continue to upgrade Returning.AI—more exciting updates are on the way!

Hey everyone! The Returning.AI team is excited to share new milestones on our V2 journey—delivering powerful updates that enhance both your community's functionality and user experiences.

Channel Widgets & Social Quests Migration

We’ve successfully migrated our channel widgets and social quests over to V2—marking another significant milestone in our ongoing migration. With social quests now on V2, you have the power to leverage gamification to boost engagement, not only within your community but across your social media channels as well.

Guest Mode

We’re also introducing Guest Mode. This feature lets potential members preview your community and get a glimpse of ongoing interactions without needing to create an account. Guests can view content and conversations while their ability to interact is appropriately limited.

Bug Fixes and Improvements:

- Fixed a bug causing channel widgets to have extremely long loading times when the link preview description is long.

- Fixed multiple mobile UI bugs on the activity page.

Stay tuned for more updates as we continue to enhance your community experience!

Hey everyone! The Returning.AI team has been hard at work implementing several powerful upgrades to further boost your community experience. Check out what’s new this week:

Custom Field Integrations

We’ve improved our custom field integrations so that rewards are now assigned to users in real time! Previously, completed referral conditions required an extra step—like logging in or sending a message—to sync the data. Now, everything updates instantly, making rewards tracking faster and more reliable.

Expanded Destination URL Feature

Building on last week’s destination URL feature, we’ve expanded its capabilities. In addition to redirecting new users, you can now also automatically send logged-in users to specific channels. This makes it even easier to guide your community to important channels, such as those for rules or special events.

User List Export Enhancements

We’ve improved our user list export function, too. When exporting your user list to CSV, you now have the option to export only the fields you select in your custom fields dropdown. This gives you a more streamlined and customizable way to manage your community data.

Bug Fixes and Improvements:

- Fixed a bug causing role and channel mentions to not appear properly on channel widgets.

- Dealt with multiple remaining minor bugs in Analytics and the User List on V2.

Stay tuned for more updates as we continue to enhance your community’s experience!

Hey everyone! The Returning.AI team is excited to roll out a series of updates designed to enhance community management and elevate user experience. Here’s what’s new:

User List Enhancements

We’ve begun our first round of updates to our User List. This week, we’ve refreshed the UI, introduced multi-user selection, and implemented various improvements to our admin features. These changes will make managing your community quicker and more intuitive than ever.

Custom Leaderboard Description Styling

We’ve expanded the text styling options in the description field of custom leaderboards. Now, you have even more ways to add flair and emphasis to your competition details, ensuring that your members fully grasp the challenge and excitement behind each event.

Mobile Social Quests UI

Our social quests have received a mobile-friendly upgrade! The UI on mobile is now more accessible and easier to navigate. In addition, social quests now feature counters and notifications so members can see at a glance when they have pending quests waiting for them.

Destination Channel Feature

We’ve introduced a destination channel feature that directs users to a specific channel right after logging in or registering—ideal for steering new members to rules or special event channels you’re highlighting.

Bug Fixes and Improvements:

- Fixed remaining bugs pertaining to our migration of Custom Emoji to V2.

- Fixed a bug causing hyperlinks to be unable to be added when a message is edited.

- Fixed issues with Hubspot data: resolved a problem where join dates weren’t syncing in real time, and disallowed spaces in emails during registration to ensure Hubspot receives accurate data.

Stay tuned for more updates as we continue to improve your community experience!

Hey everyone! The Returning.AI team is back with a fresh batch of updates to further empower your community experiences. Here’s what’s new:

Custom CTA Button

We’ve added the ability to add a customized CTA button at the top of your community! This new feature lets you grab your members' attention right away and redirect them to any URL of your choice—perfect for promoting events, announcements, or important updates.

Appearance Settings & Roles Migration

We’ve moved the UI of our appearance settings to the V2 backend, marking the first step in migrating our appearance and white-labelling features. In the same effort, we’ve also completed the migration of our Roles into V2.

Pin Message Role Permission

To give you even more control, we’ve introduced a role permission that lets you decide who can pin messages. This means you can highlight key messages and announcements more effectively by restricting pinning capabilities to trusted members only.

Bug Fixes and Improvements:

- Alert words are now case-insensitive, ensuring that words are detected even if the case doesn’t exactly match your settings.

- Fixed a bug causing profile cards to load endlessly in DM channels.

- Fixed a bug preventing sent attachments from appearing in the media and files tab for each channel.

- Fixed remaining bugs associated with our migration of custom leaderboards into V2.

Stay tuned for more exciting updates as we continue enhancing the platform for you!

Hey everyone! The Returning.AI team is excited to share a host of fresh updates designed to enhance your community experience. Here’s what’s new:

New Updates

Referral Description Display Conditions

Accompanying our renewed referral conditions, we’ve added a new description field for all stages. Community admins can now customize how referral conditions are displayed. Whether you want to show the default conditions, a tailored description, or both, you have the flexibility to convey the details of each stage exactly how you’d like.

Social Integration (Instagram Reels)

Our social integrations have been updated to include support for Instagram Reels. You can now fetch Instagram Reels through our post selection function, adding even more dynamic content options for your community.

Custom Emojis Migration

We’ve migrated our custom emojis over to V2! This feature allows you to add a layer of personalization by letting your members use branded emojis in their conversations, enhancing community engagement.

Mobile Navigation Redesign

Our mobile experience just got a makeover. We’ve redesigned both the channel navigation and user settings navigation bars for a modern, clean look that makes it easier than ever to explore and manage your community on the go.

Bug Fixes and Improvements:

- Fixed an issue causing invite links to not be accessible through community settings for -freshly created servers.

- Fixed the remaining bugs associated with our Store's migration into V2.

- Fixed the remaining bugs associated with our Badge page migration into V2.

- Store banner is now mobile-responsive.

- Fixed a bug causing XP and Coins awarded through referral conditions to show up as unknown actions in the gamification log.

Stay tuned for more updates as we continue to improve your community experience!

Hey everyone! The Returning.AI team is back with fresh tools to empower your communities and polish your experience. Let’s dive into this week’s updates!

New Updates:

Branding for Social Settings

We’ve added branding customization to social media integrations! Now, community owners can tailor the authentication page users see when linking their social accounts. Instead of defaulting to Returning.AI’s branding, you can now reflect your community’s unique identity—creating a seamless, branded experience for your members.

Custom Leaderboards Migration and Widgets

Our Custom Leaderboards have also been migrated to V2, unlocking even more flexibility! Run competitions tailored to your community’s goals by ranking members based on custom criteria and timeframes. Plus, new leaderboard widgets let you embed these competitions directly on external sites, just like channel widgets.

Badge Action Limits

We’ve increased the badge action limit from 999 to 10,000, letting you design more ambitious challenges for your members to conquer.

Bug Fixes & Improvements:

- Fixed oval-shaped community icons on widgets (now properly circular!).

- Resized calendar pop-ups to prevent awkward squishing when scrolling through months.

- Adjusted undersized community icons in the "Join Community" modal.

- Fixed center-aligned text in webhook messages with 2+ lines (now left-aligned).

- Restored missing profile pictures in reply previews.

- Fixed system-awarded badges not appearing on members’ badge pages.